Steven C. Reynolds

Steven C. Reynolds
Steven C. Reynolds, D.D.S., M.S.B.A., M.A.Ed. is a Clinical Assistant Professor at Midwestern University Dental Institute, and was formerly a Clinical Assistant Professor at the University of Detroit Mercy School of Dentistry, in Detroit, Michigan. Dr. Reynolds owned a 4 doctor, 42 employee practice for 32 years before selling it and moving into academia. Dr. Reynolds received his dental degree from the University of Detroit, his M.S.B.A, in Medical and Dental Practice Administration, from Madonna University, in Livonia, Michigan and his M.A.Ed. from University of South Dakota in Vermillion, South Dakota. His teaching experience includes the practice management curriculum at the University of Detroit Mercy, attending the residents in that school’s AEGD program, as well as serving as Group Leader for the 3rd and 4th year dental students in the school’s dental clinic. He is currently a faculty member at Midwestern University Dental Institute, Arizona where he is a clinical care coordinator and teaches practice management as well as clinical pharmacology. He participated in the Evidence Based Dentistry Champions Conference hosted by the American Dental Association, in 2008. He is a member of the ADA as well as ADEA.

Recent Articles by Steven C. Reynolds

A Dearth of Customer Service

You have to fight to purchase and use a company’s product. This isn’t customer service, it is “use the customer and their data to make me rich”. Continue reading

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A Short List of Fundamental Business Concepts

Without the energy, stimulation and growth provided by new product development, the business will stagnate and fail. Continue reading

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Leadership

Here are three habits to eliminate before you start your leadership journey. Continue reading

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Collaboration and Empowerment, a Pathway to Greater Freedom

Originally Published in “The Journal of the Michigan Dental Association” When we’re presented with a problem we’re often inclined to try and work it out on our own. After all, everything that we accomplished during the course of dental school … Continue reading

Posted in Employee Relations, Leadership, Management | Leave a comment

An Unfinished Symphony

We were at an expensive, “fine dining” restaurant last night and had a wonderful meal. We ordered a dessert and two coffees and due to the poor performance of that last piece of service, a great experience was turned into … Continue reading

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Establishing and Maintaining an Effective Dental Online Presence

Here is a link to an interesting online article that I found on Dentistry IQ, just published yesterday “How to Monitor Your Dental Social Media Campaign”. If you are a dentist today, you need to have a unified dental online presence … Continue reading

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