Originally published in the “Journal of the Michigan Dental Association”, Feb. 2012

I’ve owned my own practice; I’ve worked in three or four others and, because of my position teaching practice management at the University of Detroit Mercy, I have the opportunity to talk to a lot of dentists about the products and supplies that they use. How do you decide what products to use? I’ve observed that there seems to be three different methods that dentists employ to select products to use in their practice; advertising, “common sense” and evidence based. Continue reading →

Medscape Today, a division of Web MD, sends me daily notifications of current developments in the medical field. It helps me screen a lot of topics in a short time, there is even a section on dentistry. I can then click on a topic of interest to learn more about it. A few weeks ago, I happened upon this title, “Pregame Language Predicts Outcomes of Boxing Matches” I was curious and so I went to the site and read the article. Continue reading →

Whenever I have an appointment at any other professional’s office I am always on the lookout for how they do things. I love to observe their office procedures, policies and systems. Over the years I have “stolen” many great ideas and processes. Continue reading →

Supply Good Customer Service

Here a story that demonstrates just what it means to have good customer service. Too many managers/owners think that it’s saying “Have a nice day!”, or smiley faces on lapel buttons, but it’s way more than that…let me illustrate. Continue reading →