Business Basics

A Dearth of Customer Service

You have to fight to purchase and use a company’s product. This isn’t customer service, it is “use the customer and their data to make me rich”. Continue reading

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A Short List of Fundamental Business Concepts

Without the energy, stimulation and growth provided by new product development, the business will stagnate and fail. Continue reading

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Leadership

Here are three habits to eliminate before you start your leadership journey. Continue reading

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Collaboration and Empowerment, a Pathway to Greater Freedom

Originally Published in “The Journal of the Michigan Dental Association” When we’re presented with a problem we’re often inclined to try and work it out on our own. After all, everything that we accomplished during the course of dental school … Continue reading

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Management, Leadership and Teamwork

Are you a manager, a leader, or are you both? What are good management techniques, how does one become a good leader? All of these are things that you should be contemplating. I have some suggestions that I think will … Continue reading

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An Associate’s Ethical Dilemma

Originally published in “The Journal of the Michigan Dental Association”, April, 2012 Do you remember when you were in junior high school? The teacher had given an exam and you did quite well on it, but some of your other classmates … Continue reading

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